My favorite fast-food brand? Burger King. My favorite product from that brand ... The Whopper naturally.
Here's the rub ... I can't tell you the last time I ate a Whopper...in fact, maybe never. So what gives?
I'm not 100% sure. But I think it's that the Burger King brand has done an incredible job iconizing their hero product, and that's what draws me into the brand. And when I get there I realize that well and I prefer the chicken sandwich. But I don't care, because what I'm really after is an association with the brand, not necessarily any one product.
So my question is, what's your Whopper? What's the service or product that customers come to you for, even if they end up buying something else?
In case you've been living under a rock, check out Whopper Freakout. A great campaign and example of what true product obsession really is OR watch the video below: